Frequently Asked Questions (FAQ)

General Questions

We serve a wide range of areas in Auckland Please contact us to confirm if we serve your specific location.
You can request a quote by visiting our website and filling out the quote request form, or by calling our customer service hotline.
Yes, we are fully insured for all the services we provide.
Our hours of operation are Monday to Friday, 8 AM to 6 PM. We also offer weekend services by appointment.

Commercial Cleaning

We clean a variety of commercial properties, including offices, retail spaces, warehouses, and more.
We offer both one-time cleaning services and recurring cleaning schedules based on your needs.
We use eco-friendly and high-quality cleaning products that are safe for both your property and the environment.
Yes, we can schedule cleaning services after business hours to minimize disruption to your operations.

House Cleaning

Our house cleaning service includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. We can also customize our services to meet your specific needs.
No, you do not need to be home. We can arrange to access your home securely and safely.
All our cleaners are thoroughly background-checked and trained to respect your property. We also have comprehensive insurance coverage.
We recommend picking up any personal items and valuables to ensure our cleaners can work efficiently.

Car Valet

Our car valet service includes exterior washing, interior vacuuming, window cleaning, and more. We offer various packages to suit your needs.
We o mobile car valet services where we come to you
The duration depends on the service package you choose. Typically, a full valet service takes around 2 to 3 hours
Yes, our experienced team uses specialized products and techniques to remove tough stains from car interiors.

Water Blasting

We can clean a variety of surfaces including driveways, sidewalks, building exteriors, decks, and more.
While water blasting is effective for most surfaces, our team assesses the condition and material before proceeding to ensure no damage occurs.
The frequency depends on the level of dirt and grime buildup. Typically, annual or bi-annual cleanings are sufficient for most properties.
Generally, we use plain water for blasting, but for tougher stains, we may use environmentally safe cleaning agents.

Carpet Cleaning

We use a variety of methods including hot water extraction (steam cleaning), dry cleaning, and bonnet cleaning, depending on the type of carpet and the level of soiling.
Drying times vary based on the cleaning method used and the carpet type. Typically, carpets dry within 2 to 6 hours after cleaning.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both children and pets.
While we have a high success rate with stain removal, some stains may be permanent. We will assess the stains and use the best techniques to minimize their appearance.
We recommend moving small items and breakables. Our technicians can help move larger furniture if necessary.

Vinyl Floor Restoration

Our vinyl floor restoration service includes deep cleaning, stripping old finishes, applying new finishes, and polishing to restore the floor’s original appearance.
The frequency of restoration depends on the amount of traffic and wear. Typically, high-traffic areas benefit from restoration every 12-18 months.
No, we use high-quality finishes that enhance the appearance and durability of your floors without making them slippery.
Yes, we can repair minor damages such as scratches and scuffs. For more extensive damage, we may recommend replacement of the affected sections.
The process duration depends on the size and condition of the floor. Most jobs can be completed within a day.
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